Thinkware warrants to the original purchaser for the following period from your purchasing date against deficiencies in material and workmanship under normal use. Should this unit fail to operate in a satisfactory manner within the warranty period, Thinkware will, at its discretion, replace or repair the product. We may use a functionally equivalent, similar (if the model is discontinued or out of stock), reconditioned, refurbished, remanufactured, pre-owned or new products or parts.
Main Dash Cam unit in Box purchased on or before 01/05/2018: 12 Month
Main Dash Cam unit in Box purchased after 01/05/2018: 24 Month
iVolt and all Accessories: 12 Month
MicroSD Card: 6 Month
A camera unit’s warranty is tracked via its serial number.
The 24-month warranty is only available for purchases through official resellers.
NOTE: Main Dash Cam unit warranty cards will continue to state 12 months until further notice.
If service is required
If your unit fails to operate correctly, first check with the store that it was originally purchased from to see if any assistance can be offered. If your device continues to fail and you believe your unit meets the criteria for warranty replacement or repair, please contact us.
What this warranty does not cover
This limited warranty does not cover:
If the device was not purchased from an authorised Thinkware retailer.
Device malfunction due to the normal wear and tear, misuse, lack of maintenance, accidents, modification, alteration or repairs by an unauthorized person or entity.
Products that are operated in combination with ancillary and/or peripheral equipment not furnished or otherwise certified by Thinkware for use with the product or any damage to the products or ancillary and/or peripheral equipment as a result of such uses.
Thinkware is not liable for any damages (properties, business, and/or indirect damages), loss or corruption of data for any reason, product damage or personal injuries that occur due to accidents or natural disasters.
Thinkware Dash Cam records and saves video of vehicle accidents. It does not, however, guarantee to record all accidents. Accidents with a light impact that is not enough to activate the impact detection sensor may not be recorded.